There are three levers in every project: scope, timelines, and resources (known as the triple constraints). Pull the wrong one at the wrong time, and chaos follows. My first experience creating and managing a project schedule, in an effort to control these levers, included fumbling my way around in MS Project. Although it looked much like Excel, I quickly discovered that the functionality was quite different, and it wasn’t intuitive. The advice I was given was to have one set

Perfecting your conflict management skills will take practice and reflection on past situations.